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 Shipping & Returns
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Shipping rates are based on your over all total.
Do you ship to P.O. Boxes?
No. We use UPS as our shipping carrier and UPS does not ship to P.O. Boxes.
Can I have an order rushed?
Rates are higher for all shipments. Therefore, we encourage members to avoid using rush service and have goods shipped to a physical address to minimize freight costs.
Why are your shipping rates so high?
Our shipping rates are based on the overall total of your purchase. Because we offer so many items at such a low cost it is not efficient to charge shipping by percentage.
How long does my order take to arrive?
Shipping and handling times are approximate and not guaranteed. Typically allow 10 - 20 business days for arrival of items shipped via standard ground shipping during non-holiday time periods and allow 14 - 28 business days during holiday and seasonal periods. Freight time varies by your location and where our merchandise is shipping from. The products ship from different warehouses or locations with most of the products shipping to you from California.
What are your shipping rates?
Up to $24.99 - $6.50
Up to $34.99 - $7.50
Up to $44.99 - $8.50
Up to $54.99 - $9.50
Up to $74.99 - $12.50
Up to $99.99 - $13.50
Up to $199.99 - $16.50
Over $199.99 - 5%
Orders placed below $25.00 are subject to a $2.50 handling fee.
What locations do you ship to?
We currently ship to the United States and Canada.
Do you ship to Internationally?
Due to the high prices in shipping internationally we do not currently offer shipping outside the United States and Canada.
RETURNS
We offer a 30 Money Back Guarantee on almost every product we offer. Please call customer service at Customer Service, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
West Coast Shopper
(print RMA number Here)
P.O. Box 19048
Anaheim Hills, CA 92817
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
Conditions
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by West Coast Shopper. Broken quantity inner packs are not returnable.
- Sample items are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
Items Damaged During Shipment
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
What if I have a claim?
West Coast Shopper makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from West Coast Shopper is double-checked for accuracy. If a member places a claim for a shortage on an order, we take special care that it will not happen again. The member's file is flagged. Each order placed by a flagged account must be double-checked by a supervisor before it is packed and shipped. West Coast Shopper's quality control procedure is one of the most stringent in the industry. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line.
West Coast Shopper seeks the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed.
West Coast Shopper uses styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs.
Despite all of these precautions, claims do arise. West Coast Shopper's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.
Claims
Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.
LOST ORDERS
It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:
- Email West Coast Shopper. Please have the following information:
- Your name as it appears on your West Coast Shopper purchasing license.
- Your West Coast Shopper account number.
- A copy of the order submitted to West Coast Shopper and date mailed.
- Approximate dollar amount remitted and how the order was paid. Personal check? Charge card?
- Your latest West Coast Shopper statement, if it shows the order in question.
- If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Advise the Adjustment Department of the number of cartons received.
Damaged Merchandise
Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, contact West Coast Shopper's Member Support Department and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.
If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, email West Coast Shopper within 30 days of invoice date and report the damage. West Coast Shopper will issue credit or replacement at your request.
Shortages
If you receive an order from West Coast Shopper and find it has not been filled completely:
1. Check your invoice. If you were charged for the item you may request a refund or store credit. If the item does not appear on your invoice, be sure to advise the Member Support Department representative when you call or write.
2. Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.
3. If there is no tampering and an actual shortage exists, contact West Coast Shopper's Member Support department. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.
4. West Coast Shopper will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.
5. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.
Order Cancellation Policy
Please submit any cancellation via email to Cancel Order.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by emailing Customer Service to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.
90-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Manufacturer Warranty
Manufacturers sometimes offer additional warranty. Customers should contact the manufacturer after warranty expires.
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